AI-powered solutions for every e-commerce challenge
Lufra empowers e-commerce brands to grow revenue and CSAT
.webp)
.webp)
Yuma is the e-commerce AI platform that grows revenue and improves customer satisfaction before, during, and after purchases.
.webp)
Fully automate ticket resolutions, boost CSAT, and save money.
Boost revenue with personalized customer interactions.
Turn social conversations into conversions, automatically.
Experience the full power of AI natively in your chat.
Boost your customer satisfaction & revenue with Lufra AI
.webp)
We offer a seamless integration across your usual set of e-commerce tools & plugins
Lufra's original AI-driven support engine efficiently resolves more than half of your tickets. Save time, reduce costs, and deliver consistent customer service.
Learn how Lufra drives revenue, satisfaction & savings for top brands
Why e-commerce leaders love their Lufra experience
“We barely had to think about the technical side. Lufra just worked, right out of the box. That was a huge relief, so we could focus on customer experience rather than implementation.”
“We chose Lufra AI, because of their overall multichannel accuracy. We tried help desk AI features and other AI products for our customer service but none of them made a difference. Later, we found Lufra to be the most effective option we tried. Lufra helps our customers on Trust Pilot and gets great feedback for super customer service. I think that’s great!”
“It’s refreshing to have a partner that’s just really trying to make our experience with the product as successful as possible.”
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests. (...) We have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time
Their product is top notch. We've tested a few other AI tools and nothing has stacked up to the capabilities of Lufra. Beyond the product, they deeply understand their customers' needs. Within minutes we are always responded to, and within hours our very complex issues are resolved. It's unheard of, and I know it's not easy. It's been a pleasure to be partnered with their team - we're thrilled to continue growing and learning from the best in the space.
Since we started working with Lufra, our approach to customer service has completely transformed. Lufra didn’t just provide a tool; they dedicated a team to support us every step of the way. Their tailored approach not only adapted to our model but also inspired us to rethink and adjust our customer service strategy. Today, it’s more than just a partnership; it’s a successful synergy and a true performance booster for TheBradery!
Lufra has transformed our customer support at Cabaïa. (...) Lufra's AI has made everything more efficient. The automation helps us respond faster and more consistently, which has reduced our time to answer. We’re really happy with the impact and would recommend Lufra to any brand looking to streamline their support.
The difference Lufra has made in our customer support is night and day. (...) Thanks to Lufra's AI and intuitive interface, we’re able to deliver fast, consistent, and high-quality support to our customers. The data insights provided by Lufra have also helped us fine-tune our processes and improve our service.
The Word Is Out:
What the Press is Saying About Lufra
“The first ChatGPT-inflected startup that caught our eye was Lufra, whose customer demographic is primarily — but not exclusively — Shopify merchants. Lufra's platform provides ChatGPT-like AI systems that integrate with help desk software, suggesting drafts of replies to customer tickets that are both relevant and customized to the support agents“
“Lufra.ai, specializing in AI-driven customer support automation for e-commerce, raised $5 million to expand its advanced AI agents, aiming to boost operational efficiency for merchants and help them achieve automation rates above 60%.“
“Lufra AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.“
“Lufra AI’s top merchants are automating 40 to 60 percent of customer support tickets, improving service for customers and making the value-added work of human support agents more interesting.
AI early adopters in the e-commerce space benefited last holiday season, but the tech has become even more common this year, says Guillaume Luccisano, the founder and CEO of Lufra AI, a company that automates customer service for sellers that use Shopify. Some merchants that used Lufra AI during the Black Friday shopping craze automated more than 60% of their customer-support tickets, he says. While some people lament having to deal with a bot instead of a person, Luccisano says the tech is getting better, and people are mostly concerned about whether their problem is getting solved, not whether the email came from a real person or generative AI.“
Lufra Updates: Insights, Innovations & Announcements
Gladly + Lufra: Elevating Customer Service with AI-Powered Automation
Lufra AI is now officially integrated with Gladly
Lufra.ai | Shaping the Future of AI-Driven Shopping Since 2022
